Relationship Management is the Art of Increasing Customer Engagement with the Bank / Financial Institution and thereby increase the Wallet Size of the customer . It
includes offering Personalised Services for the customer , Need Based Cross Selling and Upselling , Regular Portfolio Updation and Investment Advice , Create
Brand Advisors out of Customers.
Relationship Management Framework covered in the course
- Customer Life Cycle Stages and Actionables towards customer engagement
- Strategically Significant Customers (SSCs) and Engagement
- Relationship Manager – Roles , Responsibilities and Functions
- Skills Required for Relationship Managers and Career Path
- Relationship Manager Scorecard
- Customer Effort Score
Suitable For :
Candidates who wish to serve as Relationship Managers in the BFSI Sector . This course is only for candidates who have completed Graduation or students who are in the Final Year of Graduation in the Regular Mode (Not Correspondence Mode)
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Course consists of 8 Online and Offline Sessions and convenient timings
Flexible Session Timings of 1.5 hours each including doubt clearing sessions
All inclusive Fee of Rs.2999/-
Sessions throughout the year
Medium of Instruction – English
What is the duration of the course?
Each paper takes about 15 days to cover
What is the timing of the sessions ?
Sessions are available offline and online and are conveniently timed from 11 AM – 8 PM (Each Session is of 1.5 hours)
Where is the course conducted in offline mode ?
The offline sessions are held in our Hub at Kilpauk , Chennai . We do not have any other branches
Who is eligible to attend the course ?
The papers are for students who have competed or are pursuing Graduation currently
Is there any certification at the end of the course ?
Yes. We provide a certificate of commendation after completion of the course
Is there any assessment or examination during the course ?
Yes. There will be weekly tests conducted during the course
How do I register for the course ?
Please click on the Apply Now link and register for the course . Our team will get in touch with you